Contact

Support and data requests

Contact PASS support using the details below. Never send a password or payment-card details by email, phone or messaging.

Email support

info@dotsportapp.com

Email PASS

Phone / WhatsApp

07722 311330

Call support
Close your account

PASS does not currently expose a self-service account-closure control. To request closure, email info@dotsportapp.com from the email address used for your PASS account with the subject PASS account closure.

We may need to verify your identity and team authority before changing account or membership data. Any retention required for the team's records is handled under the Privacy Notice rather than silently deleting team data.

Request account closure
Request a data export

Staff can create factual PDF exports from the reflection workflow where that export is available in the dashboard.

For a personal-data access or portability request, email info@dotsportapp.com from your account address with the subject Data request. We may need to verify your identity and authority for team information.

Request data

For urgent safeguarding, medical or emergency concerns, use your organisation's approved reporting process or the appropriate emergency service. PASS support is not an emergency channel.

Looking for product instructions? Open the PASS Guide.